customer service

Pro One Customer Service Process

Step 1: Please complete the Customer Service Request Form linked here.

Step 2: Email the completed form and any necessary photos to our Customer Service Team at customerservice@propolyamerica.com

Step 3: We will evaluate your form and contact you within 3-5 business days

Please note: Below are our current repair lead times.

In-house repairs are 1-3 months.

In-field repairs are 3-6 months.

Customer Service Request Form

For any additional Customer Service needs, please contact our Customer Service Department:

(800) 864-3817 x205

customerservice@propolyamerica.com